It's not just about how you say it, it's what you say.
Trust me, your readers (users, customers, clients) do not read your documentation or on-line Help for fun. Usually, documentation or Help is the last step before they pick up the phone and call Customer Service.
No, your users are thumbing through your documentation because they need to learn how to do something or they are searching the Help for an answer in order to solve a problem.
The question is, are you, intentionally or not, making it hard for them to find what they want? If so, do you really not want them to do business with you again?
Contact me today to see how I can help you solve your documentation needs.