Dealing with IT Pros

September 14th, 2009

“IT pros complain primarily about logic, and primarily to people they respect. If you are dismissive of complaints, fail to recognize an illogical event or behave in deceptive ways, IT pros will likely stop complaining to you. You might mistake this as a behavioral improvement, when it’s actually a show of disrespect. It means you are no longer worth talking to…”

This is a really good article by Jeff Ello over at Computerworld about how to manage and work with IT pros. Lots of good insight to those outside IT and to those inside IT who just haven’t been paying attention.

A lot of the tension inside an IT group often comes from the influx of so many non-IT people into an IT environment. I’ve seen way too many cases where a mid- to upper manager came in and, instead of trying to understand the department, ran roughshod all over everyone, stomping on well-defined processes, all in the name of progress, change, or “diversity”, which now seems to be defined as whatever fits the current management focus.

Don’t get me started.

Anyway, it’s a good read. Check it out at http://www.computerworld.com/s/article/9137708/Opinion_The_unspoken_truth_about_managing_geeks?taxonomyId=14&pageNumber=1.

Remember

September 11th, 2009

Never forget.

If this is a copyright violation then I will willingly remove it. But Chuck Swindoll has said it better than I can when, in his book Why, God? Calming Words for Chaotic Times, Charles R. Swindoll, in response to the September 11, 2001, terrorist attacks on America wrote:

“It was not just one act of treacherous terrorism that stunned us on September the eleventh; it was several. To make matters worse, these several attacks were carried out in a carefully planned sequential strategy of brutal destruction. And before the smoke cleared, we were stunned to discover that there were other planned assaults on our national leaders that, gratefully, failed to materialize that same day. I shudder, literally shudder, when I pause to think of how much more terrible it could have been if the demonic plot had run its course as had been devised in the original scheme of evil, demented minds.

If I repeat just a two-hour-and-thirty-one-minute log of the events of that morning in rapid-fire fashion, you will have sufficient information to remember what transpired that frightening morning. The times I refer to are based on central standard time.

At 6:58 A.M., United Airlines Flight 175 left Boston bound for Los Angeles with 56 passengers, 2 pilots, and 7 flight attendants.

One minute later, at 6:59 A.M., American Airlines Flight 11 departed from Boston en route to Los Angeles with 81 passengers, 2 pilots, and 9 flight attendants.

Two minutes later, at 7:01 A.M., United Airlines Flight 93 left Newark, New Jersey, headed for San Francisco with 38 passengers, 2 pilots, and 5 flight attendants.

Nine minutes later, at 7:10 A.M., American Airlines Flight 77 took off from Dulles International Airport bound for Los Angeles with 58 passengers, 2 pilots, and 4 flight attendants.

Thirty-five minutes later, at 7:45 A.M., American Flight 11 plunged into the north tower of the World Trade Center in Manhattan—a direct hit.

Eighteen minutes after the north tower was hit, at 8:03 A.M., United Flight 175 crashed into the south tower of the World Trade Center.

Forty minutes after the south tower was hit, at 8:43 A.M., American Flight 77 crashed into the Pentagon. A hole at least two hundred feet wide was ripped open on the west side, and flames burst forth from the nerve center of our nation’s major military building.

Seven minutes after the Pentagon was hit, at 8:50 A.M., the south tower of the World Trade Center collapsed.

Eight minutes later, at 8:58 A.M., an emergency dispatcher in Westmoreland County, Pennsylvania, received a cell phone call from a man who said he was a passenger locked in the bathroom of United Flight 93. The dispatcher quoted the man as saying, “We are being hijacked! We are being hijacked!” The man then said the plane was going down and reported some sort of explosion and white smoke coming from the plane. At that moment the dispatchers lost contact with him.

Twelve minutes after that cell phone call, at 9:10 A.M., United Flight 93 from Newark to San Francisco crashed near Summerset, Pennsylvania, eighty miles southeast of Pittsburgh. Representative James Moran of Virginia, after a Marine Corps briefing, said that hijackers evidently planned to crash the plane into the presidential retreat at Camp David or the United States Capitol.

At that same moment, 9:10 A.M., a portion of the Pentagon collapsed.

Only 19 minutes after the Pentagon’s west side collapsed, at 9:29 A.M., the north tower of the World Trade Center collapsed.

I thought I had already lived through America’s worst disasters. How wrong I was. Many other significant events could be named, but that gives you sufficient evidence of how these atrocities happened back-to-back-to-back-to-back. Right on schedule, planned to the point of precision, the horrible events ran their course. “Why, God?” was the question most people were asking.

At 7:30 that same evening, as millions of Americans met in places of worship to pray, our president briefly addressed the nation, which we all saw, and tape recorded for later viewing. One statement he made stood out in my mind then and still lingers today: “Terrorist attacks can shake the foundations of our biggest buildings, but they cannot touch the foundations of America.”

Excerpted from Why, God? Calming Words for Chaotic Times, Copyright © 2001 by Charles R. Swindoll, Inc. All rights reserved worldwide. ”

Never forget.

Fingers

September 10th, 2009

Every now and then you come across someone who does something you used to do but you quickly realize that he does it so much better you’re ashamed to ever admit that you used to do that.

This is one of those guys: http://www.youtube.com/watch?v=rg54ws2tgGM

And if that doesn’t do anything for you, take a listen to his version of the Hindrix hit Purple Haze. Or, Ry Cooder’s Paris Texas (http://www.youtube.com/watch?v=xsT_-4Inyvc&feature=channel_page). Holy moley.

If Dad was still alive I’d give him all his money back that he paid for my guitar lessons.

Be Ready for the Salary Question

September 2nd, 2009

Job seekers know there is enough work and stress involved in the job search process to last a lifetime. But, the one topic that seems to add more stress than any other is the question about your salary expectations.

Every job seeker knows internally what salary he wants from his next position. He knows what he made at his last job and, deep down, he hopes to replace, if not increase, that salary. Is that a realistic expectation?

We’ve all heard stories about the manager who was able to find her next job quickly and, to add insult to injury, was able to negotiate an even higher salary than the one she left in the previous job.

And, we’ve all heard about people who have landed in new positions at lower salaries than they had before. So, what gives?

Who knows? Life is funny that way. I suppose if someone took the time to conduct an in-depth study of those two outcomes, they might find some significant indicators that would help the rest of us in our salary negotiations.

But, I do know one thing for sure: the more prepared you are about salary going into the interview, the more prepared, relaxed, and confident you’ll be when it comes time to talk money.

The more you know about your skill set and what the local and national salary trends are for what you do, the better armed you will be to answer the interviewer’s question. Knowing that you have supporting evidence to back up your salary request gives you an edge of confidence, not arrogance, that you’ve done your homework and that you’re only asking for what, according to the data, seems fair.

Of course, they already have a budget for the position, a range in which you must fit your request. But, if you’ve gotten past the resume screeners, past the telephone interview, and done a good sales job during the interview, the salary conversation can be a breeze because you’ve researched the market, you know your fair market value, plus you’ve practiced the salary conversation multiple times with a counselor or friend.

So, where can you find good salary information? Here are some resources that will help with your salary research:

www.salary.com – Use their Salary Wizard to locate salary data. Enter your title, zip code, and click on Search. The system displays salary information for you and for the employer that is free. There is an option to purchase additional salary information.

http://career-advice.monster.com/salary-benefits/careers.aspx – This is the monster.com salary application and, to me, is less helpful. You must select a job category that may or may not be what you do, enter your zip code, then click on Search. The resulting screen, after you click No Thanks on the ad page, gives you a collection of job titles, a description of each, and a Base Salary Range link that takes you to, what looks like, a salary.com-like graph of the lower 25%, the median, and the upper 75% of salaries.

http://www.cbsalary.com/salary-information/article.aspx?t=KnowYourWorth&id=8e3398a7-e1de-43cd-b5da-475a74565926 – This is the salary calculator from careerbuilder.com. Enter a Job Title and click on Calculate. Click on No thank you to get past the ad page and CareerBuilder displays a list of job titles. Click on the one that most fits you. The page displays the national average salary and a low-to-high salary graph. At the bottom of the graph, enter your City, State, and click on Go. As always, click on the No thank you button to get past the ad page and the system displays the average salary for the city and state you entered.

http://www.texasindustryprofiles.com/apps/win/eds.php?compare=5&page=0 – I must admit, this is a very comprehensive presentation of salary information for the state of Texas. You simply enter your job title in the Search for field and click on Search. The system displays a list of links that contain the job title you entered plus a Relevance field that indicates how relevant the result is to what you entered. Since the top link is probably the most relevant, click on it. The system displays a compensation summary, a brief job description, and a breakdown of the data by industry. There are tabs across the top (Industries, Areas, Occupations) that provide even more salary data by those designations. As I said, a very comprehensive site.

There you have it. Not an exhaustive list of links to find salary information but a good start. I’m sure there are many other sites that provide valuable data that will help you build a case for getting your next salary. In fact, if you Google salary calculator, you’ll get about 3,440,000 hits. So, take your pick.

The point of this, and any discussion of the job looking / salary negotiation topics, is that there’s no reason for you to go into an interview unprepared, for whatever topic: experience, skills, tools, or salary.

The data is out there. Look at it. Research it until you’re sick of it. Get a big yellow pad and write down the data from as many sites and you want, compare what you’ve found, then drive a stake in the ground: decide in your own head what you think your fair market value is, pick a range you can live with, and move on.

Now, when you got to your next interview and the interviewer asks, “So, what kind of salary were you looking for?”, you can say with confidence and with supporting data that you are looking for a specific number because you’ve done your homework, you’ve worried about this topic long enough, and now it’s settled.

It’s amazing how much stress relief is contained in that one decision!

Pokey

August 25th, 2009

Very interesting couple of days last Thursday and Friday. Since school started on the 24th, lots of parents realized (panic!) that they didn’t have their kid’s immunizations completed for the new school year.

Not good. No shots – no school.

There were several clinics around Plano that provided the necessary immunizations, including Baylor. We had a room on the Garden level all set up with registration, copy machine, waiting area, even a couple of kid-friendly DVDs to play while they waited.

After the initial early-morning staff orientation on Thursday, I decided that my job would be to intercept the parents and kids as they came in the front door and make sure they got to the clinic.

Big sign near the front door about how to find the clinic notwithstanding, it was easy to identify those parents coming in who were looking for the immunization clinic. That I-have-no-idea-where-anything-is look on their faces was a clear giveaway.

It was a hoot. And more fun than I could imagine. So, I made it my goal to talk softly, smile, and make their visit to A HOSPITAL as stress-free as possible.

Hospitals are stressful enough but even more so when it’s unfamiliar territory - you don’t know where anything is, the kids are as jumpy as a cat that knows it’s on the way to the vet, you’re juggling papers, yadda, yadda, yadda.

So, I’d take them over to the elevator, down to the clinic area, and introduce them to the registration ladies in hopes their adventure would be a little less harried.

It’s amazing how many of those parents, and even a few kids, came by the concierge desk where I was standing and said thanks or just smiled and gave me a thumbs up.

And, I guess, that’s what volunteering is all about; not pay, but an occassional thanks, a head nod, or slight wave of appreciation. Because, God knows, we all need a little help winding our way through the forest.

Baylor – Day 2

August 14th, 2009

Charles took the five of us all over both the medical center and the main hospital; at least, to those places where we had access. There were three Bob’s and two non-Bobs.

About mid-way through, we stopped off at security for pictures, vehicle registration, and to get our photo IDs made. We’re now official volunteers! Woohoo!

The med center itself is an amazing place. More like a grand hotel than a hospital. Seriously. No sterile, hospitaly smell, if you know what I mean, but everything is immaculate. Serving the people who come in the door is top priority. It seems like there is no service that they will not provide to its patients if asked for (within reason, of course) and many of them for free.

Coffee: free. Newspaper: free. WiFi: free. Places for the family: free. Flat tire: fixed free. I’m serious, these people are committed to making a hospital stay as stress-free as possible, for the patient and the family. And, everybody smiles and says hello.

I’m really looking forward to learning my way around, to finally becoming useful enough to help someone. Actually, I did already. I found someone’s passport on a table in a waiting area, tracked down the owner, and returned it. Felt good but, then again, I guess that’s the bottom line: doing good feels good especially when you can help someone else in a foreign and often scary situation.

Next up: it’s immunization clinic day for Plano schools starting next Tuesday morning. Hundreds of kids and parents coming through to make sure they have their immunizations up to date for school. What a mad house it should be. I can’t imagine how much fun it will be.

T-shirts for soldiers

August 13th, 2009

I got this info from a Harley riders group I belong to so there’s nothing here original other than the fact that I think this is a good idea.

Basically, it comes down to this: instead of throwing your old t-shirts away or trying to sell them in a garage sale, give them to these folks to send to injured soldiers:

“Marjorie Weber, HELLA Fantastik Lady, is involved in a project with the MS TEXAS SENIOR AMERICA PAGEANT. They are collecting clean T-shirts of all kinds (L & XL) and flipflops to be sent to our service men and women overseas.

When the wounded go to a hospital, they do not have extra clothes to put on after surgery, so this helps. They are a 501C3 organization.

HELLA Shrine has agreed to be the collection point for this project. Generic and logoed T-shirts are acceptable. You can contact Marjorie at  214-321-5939 if you have any questions.”

Baylor – Day 1 PM

August 11th, 2009

Janna Brewer rocks! How she deals with the number of volunteers at Baylor Med Center in Plano is beyond me. She must have the patience (sorry) of Job because it seems that nothing freaks her out.

Fantastic orientation session for the incoming volunteers plus free coffee. Is this a great country or what?

We learned all about codes (you know, blue, red, green, etc.) and what to do when something weird happens. Who to call. What to touch and what to stay away from. And, of course, the obligatory rules and regs. What the color-coded uniforms designate.

Seriously, this is supposed to be dry, boring material but we were all mesmerized like a bunch of toads in a hail storm. Blink, blink, blink. Fun stuff.

Friday afternoon I go back to meet with Charlse for the tour. I think we get to roam all over both hospitals (yes, oh yes, there are two) to get an idea of where everything is. Yeah, right, like I’ll remember any of it.

I can’t wait. It’s the most positive, uplifting, encouraging thing I’ve done in months and I won’t get a penny for it! Geeze, I wish I was 18 again I know exactly what I’d do after high school.

The only disappointment was finding out that there was no Code Plaid. Still don’t know what to do if a Scotsman shows up calling everything Crrrrrrap!

Baylor – Day 1 AM

August 11th, 2009

Not sure what to expect this morning. It’s my first day as a volunteer at Baylor Medical Center in Plano, TX. Oh, sure, there will be the orientation program to cover the do’s and don’ts, handling emergencies, meeting the existing volunteers, how to fix coffee, and probably a tour. We’ll meet several key people and hear about the various opportunities. Not unlike most new-hire orientations but I still think this will be a bit different.

There are, I think, about eight new volunteers; at least, there were at the original intake interview. It will be interesting to see who shows up, to see if anyone has changed his mind. Of course, the group consists mostly of women. There were only two men in the group when we first met last month.

I have an idea of where I want to work but there are several good opportunities. I just can’t decide if I want to work in an area that uses my editing/writing/publishing skills (surely someone is publishing some kind of newsletter, they always do) or to branch out into something completely different.

The mail dude sounds fun. According to the little handout of job descriptions, this person does exactly what you’re thinking: sorts, delivers, and picks up mail at various campus departments. Sort of reminds me of  Tim Robbin’s first job in the mail room of Hudsucker Enterprises.

So, we’ll see. Breakfast is done but I have to stop off at Staples to buy a spiral binder for note taking. Have filled up the one I started after the layoff but I can’t find my box of office supplies. Povre moi.

It’s an adventure. And, who knows what it will lead to? Will let you know how it went this afternoon.

Ding! Cleanup in aisle 2

August 10th, 2009

Well, howdoyalikethat? Seems Facebook has gone off and bought FriendFeed: http://news.cnet.com/8301-13577_3-10306560-36.html?tag=newsLeadStoriesArea.1 

I guess that’s really what connecting up is all about, especially in the new tech business world. Probably just as well.

They will come and they will go and in the end (or as they like to say, at the end of the day [sorry Pastis]) it will all shake out into a handfull or fewer of survivors.

Probably just as well.